About Negotiators Limited

Negotiators was formed in 2007. We believe that the voice of the child is paramount and that every child has the right to be protected and to participate in decisions pertaining to their life, and to expect the adults involved in their care to ensure that appropriate provisions are put in place to meet their needs.

The team has over 20 years of experience working with children and families. Our workers are CRB checked, qualified and accredited with their appropriate bodies. Social Workers are registered with the Health & Care Professions Council (HCPC) and Mediators are members of the Family Meditation Association. We specialise in areas such as:  Advocacy for Adults and Children in, Child Protection, Private Law, Family Group Conferences (FGC) and Supported and Supervised Contact.

One of our fundamental principles is to help individuals maximise their strengths, while minimising their complexities. We work in partnerships with our clients, based on mutually agreed objectives. We have particular experience in working with clients who are seeking resolution through Private and Public Law proceedings. We believe that gaining a thorough understanding of individual needs can empower individuals to make decisions from an informed position and achieve the best outcome for their child / children.

In practice, Negotiators adopt the basic principle of the law pertaining to Children and Families, with a clear distinction between Private and Public Law. In other words, understand the importance of best outcomes for children, in accordance with the provision of the Children Act 1989 and a entirely satisfactory method of fulfilling the state’s duties under article 6 of the European Convention on Human Rights Act 1998.

Whilst the ethical principle of confidentiality requires that information shared by the client is not shared with others, there are important exceptions to confidentiality, namely where it conflicts with the duty to warn or duty to protect. This includes instances of child abuse, elder abuse and dependent adult abuse.

We fully understand that people and organisations have to work within financial and other limitations and as such we offer a competitive pricing structure, maximising appropriate input and minimising turnaround times.


The Founder Colin Naulty

Qualified Social Worker who has been working in the profession of health and social care since 1989, working with both adults and children who have disabilities or subjected of Care Orders/Children in Need. I have worked in the Housing Sector, working directly with individuals who are homeless and needed a bed for short periods. I have also undertaken roles, such as, Freelance Advocate for The Voice for Children in Care, Assistant Team Manager, Practice Consultant/Deputy Team Manager and CAFCASS - Family Court Adviser, in addition, I am a trained Mediator.

I strongly believe in working partnerships with clients and professionals establishing great understanding and commitment to interim bonding of relationships, based on clear mutually agreed objectives and outcomes. I trust that by gaining a thorough understanding of individual needs enables clients to work towards positive outcomes much quicker and accurately.


Family Mediation

Mediation is a process in which those involved in family breakdown, whether or not they are a couple or other family members, appoint an impartial third person to  assist them to  communicate better with one another and reach their own agreed and informed decisions.

We aim to ensure that the clients understand the mediation process, including that it is voluntary and they are free to withdraw or suspend their involvement at any stage.

In the first session the ground rules are set, the parties are introduced to the process (including universal issues), a discussion is begun on the "agreement".  There is an explanation of the legal process involved; methods of note taking and reflection are emphasized. If agreed, a joint session will commence providing there are no conditions that suggest that parties should not meet.  Confrontation is not allowed, but is muted by the mediators and the parties are asked to prepare for session to "focus on the child/ren”.

Mediation is not mandatory and does not have the jurisdictions of the court; therefore the agreements made are not legally binding but are simply a forum to produce a result that is mutually agreed between the clients, with the aim of this being in the best interests of the children.


The main principles of mediation are –

It is voluntary – in other words, you the client are always free to withdraw or suspend mediation at any time, which enables you to have an empowered position within meditation, thus increasing your control in finding a resolution.

All mediators are impartial and objective, independent and maintain neutralism. Our mediators have no personal interest in the outcome of the mediation. This principle supports the client/s to have a sense of trust, so they can share their personal information and believe that they may find a resolution to their problem once entered into mediation.

Our mediators have a client centered approach with good listening skills, and our offices provide a safe environment for individuals to explore their differences. This enables the client to be empowered throughout the mediation process.

Some of the commons questions discussed in Mediation:

  • Who the children will live with and how often will the other parent (or other family members) see them?
  • The interim financial arrangements while the final settlement is agreed.
  • Can I stay in the home with the children and if so, where will my spouse or partner live?
  • How much maintenance will I have to pay?
  • How are we going to deal with our debts?
  • How will we divide our assets?
  • What is fair!

Things to remember

In addition to saving court time and expense, mediation will provide people with a quicker, cheaper and more harmonious way of dealing with disputes.

 “Accurate communication is possible only in a non-punishing situation; 
communication occurs only between equals” (Wilson, R. A. (1994). Prometheus Rising. Arizona: Falcon)


Family Group Conference

A Family Group Conference is a decision making process by which family members, blood or non-blood relatives and  friends come together to plan and make decisions for children who have been identified either by the family themselves or outside individuals/agencies, as being in need of a plan to safeguard and promote their welfare within a family network. We are independent from Social Services and offer family members a chance to get together, to find out what is happening in the family, to discuss and to make a decision on how to sort out problems relating to the care of children.  


Private Law

We can offer an understanding of the legal framework and can provide advice and guidance regarding the process of private law proceedings. Coaching and help you prepare for your day in court.  The court prefers you to have the same person at each hearing, and for them to be familiar with the history and facts of your case. This is not an exact science, but a good advisor can greatly assist a nervous or emotional client to cope in intimidating circumstances.

In England and Wales there are no UK or European laws or rules stating that only Solicitors and Barristers are permitted to provide legal services to the general public, or that the general public must only use a Solicitor or Barrister for legal advice or at Court.  Hence the growth of organisation such as Citizens Advice Bureau and other agencies.

Inside the court room our consultants do not have the automatic right to speak to a judge or opposing solicitor/barrister directly, but may respond to direct questions from a judge. Their main role is to quietly take notes and prompt their clients on what questions to ask and answers to provide, if they need this assistance.  However, some consultants are sometimes allowed to speak for their clients.

We have contacts with a range of professionals who could undertake assessments and provide therapeutic input if needed, including psychologists, social workers, and child therapists.


Children’s and Adults Advocacy

We have an understanding of the legal framework and can provide advice and guidance regarding the process of Children’s Services and public law proceedings. 

Our aim is to support families to understand the complexities of Children’ Services and empower families to have more say in and control of the decisions made about their child/children.           

In recent years local government policy (Children Act 2004) has shifted towards addressing service provisions through working together with children, parents and agencies. Advocacy is based on the assumption that all individuals have rights and that all individuals, including children, have ways of expressing themselves. We believe that everyone should have an equal opportunity to be respected and heard.


Supported & Supervised Contact Service  

We offer an impartial contact facilitating service for children and families, providing a safe environment for private quality time between children and their parents. This service is designed to meet the needs of those parents who wish to have contact with their child / children in the community, enabling them to have “normal” time with their child / children, such as going shopping, doing an activity, having a meal out.  We have fully trained professional staff with a wealth of experience in the social care sector; our staff aim is to support and guide children and families to a positive relationship.  During the contact the supervisor will have sight and sound of the children and parent at all times, assessing and observing the interaction and taking notes of the contact session by providing a full and accurate report.


Equal Opportunities

Negotiators are committed to the equal opportunity policy and fair treatment of all people. All our employees, agents and sub contractors of whatever guise and authority are required to adhere to and abide by this general principle and the requirements of such Codes of Practice as issued by the Equal Opportunities Commission and the Commission for Racial Equality.

All employees, agents and sub contractors are therefore expected to abide by the requirements of the Human Right Act 1998, Children Act 1989, Racial Relations Act 1976, Sex Discrimination Act 1975, Disability Act 1995 (Amended 2005), Employment Agencies Act 1973, Rehabilitation of Offenders Act 1974 and the Asylum and Immigration Act 1997.

 We believe that all people have the right to be treated with dignity and respect and not be subjected to discrimination, harassment, bullying or victimisation in any way as a result of their age, marital status, colour, disability, health, nationality or ethnic origin, religion, sex or any other personal characteristics.

 Negotiators commits itself to the immediate investigation of any claims of discrimination on the aforementioned grounds and will make every effort, with or without the co-operation of the involved parties, to determine the facts of such allegations and ensure that such behaviour does not recur.

 Additionally, any person, agent, sub contractor or organisation found to be inciting encouraging or condoning discriminatory actions or behaviour will not be tolerated by us.

 We will endeavour to take all reasonable and necessary steps to ensure that our working environment does not prevent clients with physical or mental disability from any consultation. If the client is disabled then every reasonable adjustment will be made to suit the need of the client so that they are not in any way disadvantaged.


Client Attraction and Registration

Attracting Clients

By attracting clients and closing cases successfully, we aim to ensure excellent customer service delivery from staff at all times.


All clients are interviewed by one of our Consultants for an initial thirty minute free consultation. 


Anyone is able to refer themselves to us for assistance.  We also welcome referrals from organisations in the voluntary and public sector.

Protection of Clients

All files and notes are confidential to Negotiators and the client, unless otherwise stated. Should a copy of a file or part of a file be required however, an administration charge will be levied.  The ethical principle of confidentiality requires that information shared by the client is not shared with others, there are important exceptions to confidentiality and namely where it conflicts with the duty to warn or duty to protect. This includes instances of child abuse, elder abuse and dependent adult abuse. 

Booking an appointment

Booking an appointment with Negotiators could not be easier. 

Telephone: 020 8689 8023

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.



It is our aim to assess cases within this time to establish whether or not we can proceed. If so, a payment will be required at this stage.  

If for any reason it is not practical to take on a case we will try to provide the client with a sensible solution or indeed fully or partially resolve the case within that time.  A minimum charge will apply if any outside work is required to resolve the case.

Negotiators are committed to a fair and affordable charging process and structure that reflects our commitment to the clients from a diverse community and whom are often financially disadvantaged, hence seeking our assistance


Service Excellence Quality

Negotiators strongly believe in excellent quality of service delivery at all times and will work to continuously adhere to improve this.

We have an ongoing performance monitoring scheme.  Clients, users and partners are strongly encouraged to provide feedback, including constructive criticism, on service delivery.

In order to achieve our aim in improving service to our customers, we may approach individuals and organisations and request that they fill in our standard performance questionnaire.




Negotiators Limited, 341 Lower Addiscombe Road, Croydon, CR0 6RG 

Thank you for considering Negotiators Ltd, we hope that you found all aspects of service useful

NEGOTIATORS LIMITED is registered in England No: 6321402