It is our aim to assess cases within this time to establish whether or not we can proceed. If so, a payment will be required at this stage. 

If for any reason it is not practical to take on a case we will try to provide the client with a sensible solution or indeed fully or partially resolve the case within that time.  A minimum charge will apply if any outside work is required to resolve the case.

Negotiators are committed to a fair and affordable charging process and structure that reflects our commitment to the clients from a diverse community and whom are often financially disadvantaged, hence seeking our assistance.