Negotiators is a bespoke Family Contact Centre and has branches in Croydon, Blackheath and Peckham. Our Centres are safe, warm and exclusive to individual families wanting to have meaningful contact with their child/ren for the length of time they require.

Please note;

  • The Peckham Centre has a garden and wheelchair access
  • The Croydon Centre has wheelchair access.

Whilst visiting the Centre’s , you are encouraged to use the space as if you were at home.  We have created a homely space with rooms, kitchen and toilet facilities for you to be able to spend time with your child/ren as you would at home.

Negotiators’ was formed in 2007. We believe the voice of the child is paramount. The team has over 25 years of experience working with children and families.          Each staff member is DBS checked, qualified and accredited with their appropriate bodies. Negotiators Family Centre Limited is an accredited member of The National Association of Child Contact Centres (NACCC) and holds a GDPR Certificate.

When you first use our Family Centre, a member of staff will show you around and advise you on what you can use. If you have any questions at any time, feel free to ask. If you would like to see our policies and procedures, please ask a member of staff.

What you can expect from us…

Impartial Service:  We offer an impartial facilitating service for children and families, providing a safe environment for private quality time between children and their parent/s. This service is designed to meet the needs of those parents who wish to have contact with their child/ren in the privacy of our centre enabling them to have “normal” time with their child/ren. We believe in the principle of always putting the child/ren’s best interest first.

Staff/Supervisors:  We have fully trained professional staff with a wealth of experience in the social care sector; the staff’s aim is to support and guide children & families in achieving positive relationships and outcomes through our various services. 

During contact sessions the supervisor will always have sight and sound of the child/ren and parent/s; assessing and observing the interaction and taking notes of the session to provide a full and accurate report. However, please note “the child/ren are the parent’s responsibility at all times”.

Confidentiality: Confidential Information given by the Disclosing Party, we the Receiving Party agree and undertake we will, (subject to the Permitted Disclosures):

  1. keep all Confidential Information strictly confidential and will not disclose any part of it to any other person without the Disclosing Party’s prior consent;
  2. not use any part or the whole of the Confidential Information directly or indirectly for any purpose other than the Permitted Purpose, without the express consent of the Disclosing Party;
  3. use the same degree of care to protect the Confidential Information as it uses to protect its own confidential information, being at least a reasonable degree of care.
  • Permitted disclosures

A Receiving Party may disclose Confidential Information to its employees, professional advisers, agents and subcontractors (a “Permitted Disclosee”) provided the Permitted Disclosure (i) has a need to have access to the Confidential Information for the performance of its work in relation to the Permitted Purpose and (ii) is bound by a written agreement or professional obligation to protect the confidentiality of the Confidential Information which it receives from the Receiving Party.

Whilst the ethical principle of confidentiality requires that information shared by the client is not shared with others, there are important exceptions to confidentiality, namely where it conflicts with the duty to warn or duty to protect. This includes instances of child abuse, elder abuse and dependent adult abuse.

What we would like from you…

Whilst using our contact centre, we would ask you to agree to the following:

  • No Violence or Threatening Behaviour: any type of violence or threatening behaviour (verbal or physical) towards us, towards the children or towards each other will not be tolerated. We will end the session immediately if this behaviour is observed and our ongoing service to you may end at this centre.
  • No Racist, Sexist, Bullying and any other Discriminatory Behaviour: We will not accept any of these behaviours towards ourselves, the children, or towards or about other people. The session will end immediately if such behaviour is observed and our ongoing service to you may end at this centre.
  • No Smoking: Negotiators Limited is a No Smoking Building. If you are a smoker, we ask that you smoke outside and away from our building.
  • No Alcohol or Drugs: No alcohol or drugs is to be brought into or consumed in the centre. If we are concerned that you might have been drinking alcohol or taking drugs prior to the contact beginning, we will not allow the contact to go ahead.
  • No Visitors: Our sessions are only for the adults and children stated within the working agreement/referral signed by all parties at the beginning. If you would like other family members or friends to attend please have this agreed with the other party and with our contact coordinator and/or other relevant professionals if required, such as social services at least 24 hours before the session is due to start.
  • Being on time: Please make sure you give us enough notice if you need to change or cancel a session or visit. We need at least 48 hours’ notice.  If you are going to be late for a session you need to call and advise us immediately, if you are more than 20 minutes late for a session, it may be cancelled.
  • Cancellation Notice: The Purchaser will give the Provider a minimum of 48 hours initial notice if for any reason the session cannot take place. However, the full session will be charged and payable if notice is given less than 48 hours before the commencement of a session.
  • Contact: If an interpreter has not been requested and present, it is imperative English is spoken at all times for clarity and to enable the supervisor to provide an accurate report.
  • Complaints: If you have any complaints or concerns please talk to a member of staff.

I agree to abide by the rules of Negotiators Contact Centre and will put the needs of my child(ren) first.